PRIVACY POLICY - RW Health & Wellbeing

 

USER PRIVACY AND DATA PROTECTION

    •    I respect all my clients, and website users privacy 

    •    I believe that data should only be collected and processed when absolutely necessary

    •    I loathe spam so promise to only contact you with what you want to hear

    •    I will never sell, rent or otherwise distribute or make public your personal information no matter how collected.

    •    Information may be shared with law enforcement / legal requests, insurance companies and duties if required

 

LEGISLATION

This privacy policy is a statement that discloses the ways my website and my business collects, uses, discloses, and manages the data of its visitors and customers. It fulfils a legal requirement to protect a visitor or client's privacy.

Along with my business and internal computer systems, this website is designed to comply with the latest data protection legislation including EU General Data Protection Regulation 2018 (GDPR) with regards to data protection and user privacy.

 

PERSONAL INFORMATION

The personal information collected, how it is collected, where it is stored,  why it is collected, and for how long it will be stored

 

Newsletter Sign Up

Should you choose to sign up / consent for my occasional newsletter and marketing material via my website sign up / subscribe form, your email address will be collected. Your email address will be added and stored on my marketing mailing list on both WIX.com platform & MailChimp, which are both used to keep clients up to date with my latest blogs, promotions and offers via newsletters. The mailing list is secured safely in the admin / back office of my WIX secure Website.

 

I consider MailChimp & WIX to be third party data processors (see below). Your email address will remain within MailChimp’s and WIX’s database for as long as i continue to use these services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that i send you or by emailing me at rebecca@thestudios40.co.uk. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the MailChimp and WIX database, you will receive periodic (approximately one per month) newsletter-style emails.

 

Contact Forms & Email Correspondence

Should you choose to contact me using the contact form on my website, you have given consent for me to contact you to reply to any query. Your message (including any personal / non personal information you have included) and email address will be collected and stored by my contact management system in WIX.com platform and an email sent to me over the Simple Mail Transfer Protocol (SMTP). My email account is with Domains Priced Right which i consider to be a third party data processor (see below) along with WIX, both providing secure online data processing.

Should you wish to contact me through a email link on the website or email directly, your message and email will go to my domains priced right email account. 

All information through communication via my website and direct email will be used solely for that communication purpose - to respond to your query. Once the query is resolved, your contact information and messages will be removed from both email account and contact WIX management system, unless it is necessary to store for a reasonable length of time for evidence of correspondence. 

You will not add you to any email marketing / contact list. If you wish to receive my newsletters you will need to  explicitly give consent to do so via our online sign up form.

Online Booking / Client Relations Management App

My online booking system and client relations management is through a WIX.com platform management system and booking app  (3rd party data processor).  

Information is collected and stored through an initial contact form, setting up a booking account and ongoing relations / transactions (bookings / invoices / communications - through text, email, website and app). The data collected and stored includes name, address, email address, telephone number, DOB, invoices, communication history, bookings. This information is stored on the WIX website admin / client management system and is not visible to any other and not shared with any third parties. Client contact details may also be stored in my smartphone (and thus iCloud account) for ease of contact. Both of which are password  / code secured. 

The data collected and stored is done so for ongoing service requirements / relations / communications such as booking, invoicing, contact.

Should your service with me end then i will delete any data that is no longer required but retain anything that may still be necessary for a reasonable amount of time as evidence of communications. You can at anytime request information of any of your personal information that is stored - rebecca@thestudios40.co.uk

 

Social Media

As a business i use social media, such as Facebook, Twitter, Instagram, to communicate and promote services to customers and potential customers. This is through an opt in basis by liking, following my page. Any interactions with my business pages may store data on my Facebook Pages Manager (3rd party data processor). The data i see is only the name and interaction, and nothing that isn’t already public on Facebook itself. The information we see is used as an insight to our marketing / promotions / communications to help provide relevant content that is available for us to see but we have no control over. I do not use this data for any other purpose and do not store the information personally. 

I occasionally use Facebook / instagram for advertising, during this time, Facebook acts as a data processor for results of that advertising. 

 

Any information / data collected, stored, shared other than already mentioned, by Facebook / Twitter / Instagram is, the same as your personal profile, governed by their privacy policy and settings.

Facebook (privacy policy)

Twitter (privacy policy)

Instagram (privacy policy)

 

Any information / data stored by Facebook / Twitter / Instagram is the same as with your personal profile, and governed by their privacy policy and settings.

 

Site Visitation Tracking, Cookies & Other Tracking Technologies

Like most websites, this site uses Google Analytics to track user interaction. This data is used to determine the number of people using the site, to better understand how they find and use the web pages and to see their journey through the website.

Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to me. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant me access to this. I consider Google to be a third party data processor (see below).

 

My website provider WIX.com, together with its marketing, analytics and technology partners, uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve Services on an ongoing basis, and in order to provide my website visitors, and users of my service with a better experience. For example, thanks to these technologies, they are able to maintain and keep track of Visitor’s and Users’ preferences and authenticated sessions, to better secure our Services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of Services.

Please note that these third party services placing cookies or utilising other tracking technologies through my site, have their own policies regarding how they collect and store information. Such practices are not covered by this Privacy Policy and i do not have any control over them. 

For details of cookies

Google’s developer guides

WIX - Cookies

 

Disabling cookies on your internet browser will stop Google Analytics and WIX  from tracking any part of your visit to pages within this website but it may effect your experience on the website.

Medical Consent / Par Q

All customers of RW Health will be required to complete a medical consent form (sometimes referred to as ParQ)  and sometimes a lifestyle analysis. This information collected and stored includes Name, Address, DOB, Email, Medical Conditions and Health Information, and consent to participate in activity / service. 

This information will be stored in paper format securely with service provider and also a copy electronically stored in the client management system of WIX Platform. This form will be used to ensure that the service provided is appropriate and safe for the client. This information will not be passed to any third parties other than for health purposes (in case of an medical emergency) or for legal purposes. This information will be stored throughout your time as a customer and then kept for the required length of time for insurance and legal purposes. Once this required period has expired the information will be shredded / destroyed. If you have any questions about this data please contact me using contact details below.

 

SITE VISITOR & CUSTOMER COMMUNICATIONS

Site visitors and customers who have consented to marketing material / newsletters will only be contacted by email. Only customers / service providers / contact requests will be contacted by telephone / text / email when required regarding your service, or if contact is requested.

 

THIRD PARTY DATA PROCESSORS

My site and business uses a number of third parties to process personal data on my behalf. These third parties have been carefully chosen and all of them comply with the legislation required

    •    Google (Privacy policy)

    •    Mailchimp (Privacy policy)

    •    WIX  (Privacy policy)

    •    Domains Priced Right Email (Privacy policy)

    •   ICloud / Apple (Privacy policy)

 

YOUR RIGHTS

You have a right to see the information that is stored on you or have it forgotten / deleted. 

If you want to find out more about the information that is stored and used or if don’t want me to store your data anymore, please contact me using the email address that you are registered with and rebecca@thestudios40.co.uk or write to the address below.

For marketing material / newsletters you are able to unsubscribe at any point using the link contained in each email sent.

 

CHANGES TO THE PRIVACY POLICY

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

22/5/18 - New Privacy Policy posted 

 

CONTACT DETAILS

Data Protection - Rebecca Watts

RW Health - rebecca@thestudios40.co.uk

40 Nelson Street, Leicester, LE1 7BA

61 Stamford New Road, Altrincham, WA14 1DP

© 2017 REBECCA WATTS